Visitor to Canada Refund Submission
For out-of-province travel insurance, please use this submission form.
If your policy was purchased as a mandatory requirement for a visa or entry permit application to IRCC:
Full cancellation requests MUST be accompanied by a recently dated visa refusal letter.
Early return refund requests must be accompanied by acceptable proof (see below). Requests received more than 30 days after the date you want your coverage to end will be considered a "retroactive refund request" (see below).
If your policy was not purchased to satisfy a mandatory insurance requirement:
Cancellation requests for non-arrival received prior to or within 7 days of the effective date require no other documentation other than this completed form. Cancellation requests for non-arrival received more than 7 days after the effective date will be considered a "retroactive refund request" (see below).
Early return refund requests must be accompanied by acceptable proof (see below). Requests received more than 30 days after the date you want your coverage to end will be considered a "retroactive refund request".
"Acceptable Proof" means:
For early return to country of origin - boarding pass(es) or stamped passport pages with the ticket/itinerary.
For any "retroactive refund request" - proof that you were not in Canada during the specific time. May include copies of all pages of passport. Without acceptable proof, the policy can only be cancelled as at the date the request is received. Any "retroactive refund request" may only be backdated to a maximum of 60 days.
When government health insurance has been obtained - an official government document clearly showing the date coverage commences and the name of the Insured(s). The policy can only be cancelled as at the date proof is received.
For denied travel visa - a copy of the recently dated refusal letter from IRCC.
If your premium was paid by credit card, we must refund to the same card we originally charged. A $25 processing fee will be deducted from any amount refundable.
The following form must be completed by the Insured OR Sponsor. All required fields are denoted with an asterisk (*).
Enter policy information. *
Upload your proof (see above).
Upload Image Files (e.g., JPEG, PNG):
Upload Document Files (e.g., PDF or DOC):
Add any additional comments (optional).
I hereby declare that this cancellation request will not reduce or eliminate insurance that has been submitted to the Government of Canada as proof of coverage and which should remain in force to comply with the requirements of any visa.
Submit your refund request.
We are processing your request. Please wait...
We have received your request. Please allow us up to 3 weeks to process your refund.
An error occurred. Please make sure all required fields (denoted with *) are completed and try again.