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Reporting a Claim

Reporting Claims: Please refer to your policy confirmation and/or policy wording for the correct phone number for claims. The claims office is open 24 hours a day, 7 days a week. Our office will not be able to assist you with reporting and/or answering questions regarding your claim.

COVID-19 Update: During the COVID-19 Pandemic, the Emergency Assistance phone lines at ACM (Active Care Management) have been very busy, sometimes resulting in long wait times to report claims. While frustrating, we ask for your patience and understanding while waiting to connect with assistance staff. As an alternative to the traditional telephone contact to ACM, we would remind everyone of the “TravelAid” app that can be downloaded to personal devices to report claims electronically. The TravelAid app is available for use with all 21st Century Travel products, both outbound travel policies & Visitor to Canada plans. To download the app, visit: http://www.active-care.ca/en/travelaid/ or use one of the links below:

Desktop Computer Users

You can submit your claim online by using ACM's Claims Portal

Mobile Device Users

You can submit your claim online by downloading ACM's TravelAid mobile app for Android and iOS devices.

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